REFUND AND RETURN POLICY

At Vittabeaut, we are committed to providing high-quality personal care, health, and wellness products. If you need to return an item or request a refund, please review the policy below.

1. Returns and Cancellations

You may request a return or cancellation within 7 calendar days of receiving your order, subject to the conditions described below.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• All original seals, labels, and protective materials must remain intact.
• The product must not show signs of use, damage, or alteration.

For health, hygiene, and personal-care reasons, products that have been opened, used, or have broken seals are generally not eligible for return, except where the product is defective, damaged during shipping, or incorrectly supplied.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 calendar days of delivery.

Please provide:

• Your order number;
• A description of the problem; and
• Clear photos or a short video showing the product and, when applicable, the shipping packaging and shipping label.

After we review the request, if the issue is confirmed, we will provide an appropriate resolution, which may include a replacement or a full refund.

For confirmed damaged, defective, or incorrect items, Vittabeaut will cover the applicable return shipping costs.

3. How to Request a Return or Refund

To request a return, refund, or cancellation, contact our customer support team using the contact information provided on our website.

Please include:

• Your order number;
• Your full name;
• The reason for the request; and
• Photos or video evidence when applicable.

Do not send a product back before receiving return instructions from Vittabeaut.

4. Return Shipping Costs

For approved returns due to personal preference, change of mind, or other reasons not related to a product defect or fulfillment error, the customer is responsible for the applicable return shipping costs.

For confirmed damaged, defective, or incorrect items, Vittabeaut will provide return instructions and cover the applicable return shipping costs.

5. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer. Vittabeaut does not control the processing time of third-party financial institutions.

6. Refunds for Undelivered or Cancelled Orders

If we are unable to fulfill an order within the applicable shipping timeframe, we will contact you regarding the delay and, where applicable, provide the option to cancel the order and receive a refund.

If an order is cancelled because we cannot fulfill it, the applicable refund will be processed promptly.

7. Exchanges

If you wish to exchange an item because of personal preference, the exchange is subject to product availability and the return conditions described above.

For defective, damaged, or incorrectly supplied products, please contact us so that we can determine the appropriate replacement or refund.

8. Non-Returnable Situations

Returns may not be accepted when:

• The product has been used or opened, except where the product is defective or otherwise eligible for a remedy;
• The original seal has been broken for hygiene or personal-care products;
• The product has been damaged after delivery due to misuse or improper handling;
• The return request is made after the applicable return period; or
• The product is returned without following the return instructions provided by Vittabeaut.

Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.

9. Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Vittabeaut Customer Support
Email: support@vittabeaut.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM

Please include your order number in your message so that we can assist you more efficiently.