SHIPPING POLICY

At Vittabeaut, we strive to deliver your personal care, health, and wellness products as safely and efficiently as possible.

1. Order Processing Time

• Orders are generally processed within 1–3 business days, excluding weekends and holidays.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
• Processing times may occasionally be longer during periods of high order volume or promotional events.

2. Shipping Rates

• Standard Shipping: Shipping charges, when applicable, are calculated and displayed at checkout based on the delivery address, order details, and available shipping method.
• Free Shipping: We may offer free standard shipping on eligible orders when a free-shipping promotion or threshold is available. Any applicable offer will be displayed at checkout.

3. Estimated Delivery Times

Our estimated standard delivery time is approximately 5–15 business days after dispatch.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.

The estimated delivery period begins after the order has been processed and dispatched, not when the order is placed.

4. Order Tracking

Once your order has shipped, we will send you an email containing your tracking information.

Please allow up to 48 hours for tracking information to become available or update in the carrier's system.

If the tracking information has not updated for an extended period, please contact our customer support team with your order number.

5. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, tariffs, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, tariffs, or similar charges imposed by the destination country are the responsibility of the customer.

Customers are also responsible for providing accurate delivery and customs information when required.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Damaged or Lost Packages

If your order arrives damaged, please contact us as soon as possible with:

• Your order number;
• Clear photos of the damaged product;
• Photos of the shipping packaging and shipping label; and
• A brief description of the issue.

If your package appears to be lost in transit, please contact us with your order number and tracking information. We will review the shipment and, when appropriate, work with the carrier to investigate the issue.

8. Delivery Delays

Vittabeaut is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, natural events, holidays, strikes, or other transportation disruptions.

If a significant delay occurs, please contact us so we can assist you in reviewing the status of your shipment.

9. Contact Information

For questions regarding shipping and delivery, please contact:

Vittabeaut Customer Support
Email: support@vittabeaut.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM